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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Paul Johnson

Paul Johnson

September 11, 2024

5  out of  5
rating by Paul Johnson
"I have worked with Kelly and her team for years. We found her before we were married and my wife lived in Alameda, and we are so happy we did! We have our house, cars, umbrella policy and our cabin all insured through State Farm. Whenever I reach out for any help or question, I get quick responses(phone or email both). Recently I was had a note from my lender missing my cabin proof of insurance and had issues getting things uploaded properly. Laura, from Kelly's office, stepped in and went above and beyond to help me solve the issue quickly. She was fantastic and I can't think of working with any other insurer or office!"
We responded:
"Thank you Paul! We appreciate your business. "
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Jairo Jurado

September 9, 2024

5  out of  5
rating by Jairo Jurado
"It was nice working with Tiffany, she was quick, experience and specially honest with her answers."
We responded:
"I'm so happy you had a great experience with Tiffany, she'll be excited to know you enjoyed her service! We're always honest with our customers so they can make the most informed decisions possible. I'm glad you noticed that from Tiffany! Thank you so much for your review, Jairo!"
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Josiah Cachola

September 7, 2024

5  out of  5
rating by Josiah Cachola
"My colleague referred me to Kelly Lux’s team to work with while I was shopping for insurance. Worked out my car insurance quote with Tami Rhead and Tiffany Palmer and they were able to get my premium to where I want it. I also just transferred my motorcycle insurance to State Farm with the help of Lisa Batres. If you’re looking for pros who kind and also creative, definitely go through them. My experience has been top notch!"
We responded:
"There's no better compliment than hearing a great review about our staff. Thank you for putting your trust in our agency, Josiah! We’re thrilled to hear that Tami, Tiffany, and Lisa, provided you with top-notch service and helped you find the right coverage for both your car and motorcycle insurance. It’s great to know that their kindness and creativity made a positive impact on your insurance experience. We appreciate your recommendation! "
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Charles Lazatin

September 6, 2024

5  out of  5
rating by Charles Lazatin
"Tami and her team have been absolutely helpful in navigating my policies. Any Changes to home or auto, shes been there to help. I have recommended her to friends and family and they were grateful to work with Tami and her team."
We responded:
"Charles, thank you so much for your kind words! We’re thrilled to hear that Tami and her team have been so helpful in managing your home and auto policies. It’s wonderful to know that their support has been valuable to you and that you’ve recommended them to your friends and family. We truly appreciate your trust and referrals."
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Isabel DeLaTorre

September 6, 2024

5  out of  5
rating by Isabel DeLaTorre
"Absolutely exceptional service from Lisa Batres! Her professionalism, expertise, communication, and commitment was outstanding. She took the time to thoroughly explain all my options, ensuring I understood the details and implications of each policy. With Lisa, I felt valued and understood, which made the whole process not only easy but also enjoyable. I wholeheartedly recommend Lisa Batres to anyone seeking top-notch insurance service."
We responded:
"Thank you so much for your glowing review! We’re delighted to hear that Lisa provided exceptional service, showcasing her professionalism, expertise, and commitment. It’s wonderful to know that her thorough explanations and attentive approach made the process both easy and enjoyable for you. Isabel, thanks again! "
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Abraham Halaw

September 5, 2024

5  out of  5
rating by Abraham Halaw
"Kelly team was very professional, especially agent Tiffany who was very caring during the time of service 10* over 5 *"
We responded:
"Thank you so much, Abraham, for your kind words! I’m thrilled to hear that you had such a positive experience with my team, especially with Tiffany. Her dedication and caring approach are exactly what we strive for, and I’m delighted to know she made a great impression. Your 10-star rating truly means a lot to us!"
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Franklin Ow

September 3, 2024

5  out of  5
rating by Franklin Ow
"Best insurance agent in alameda. Great customer service."
We responded:
"Thank you so much for the 5-stars ratings!"
Profile photo of Alejandro Bautista

Alejandro Bautista

August 30, 2024

5  out of  5
rating by Alejandro Bautista
"Tiffany Palmer was really helpful with my automotive insurance needs. Quickly answered my questions and provided an excellent service. Thank you!"
We responded:
"There's no better compliment than hearing a great review about our staff. It's great to hear that Tiffany was able to provide the help you needed for your auto insurance. Thank you for putting your trust in our agency, Alejandro!"
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Scott Peterson

August 27, 2024

5  out of  5
rating by Scott Peterson
"Quick, friendly service by Lisa Batres"
We responded:
"Thank you ! "
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Stacy Baar

August 26, 2024

5  out of  5
rating by Stacy Baar
"Kelly is always responsive with accurate information in a timely manner. It is a pleasure to work with her! She is friendly and puts in the extra effort to make sure the customer is satisfied."
We responded:
"Thank you Stacy! It's my pleasure!"
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Clayton Mitchell

August 23, 2024

5  out of  5
rating by Clayton Mitchell
"One wouldn't think you'd have so much gratitude for an insurance agent, but here we are! I've had the Kelly Lux team servicing my home, auto, and business for years now, and they always go above and beyond. What's prompting this review is that I recently needed to correct my earthquake coverage to get a discount. Carolyn and Laura helped me get the info I needed and they were quick to get this applied before my term renewed. Around the same time, I also needed several complicated insurance certificates set up for my business, and Laura was on it, providing info I didn't even know I needed to get the job set up quickly and accurately. I also had a glass claim as well as a different comprehensive claim last year, so I've been keeping them busy. They always are informative, responsive, and friendly! Talk about customer service. Thank you Team Kelly Lux!! Would give 10 stars if I could 😁"
We responded:
"Thank you so much, Clayton, for your amazing review! I’m thrilled to hear that you’ve had such a positive experience with my team over the years. It’s wonderful to know that Carolyn and Laura were able to assist you efficiently with your earthquake coverage and business insurance certificates. Your kind words about our responsiveness, friendliness, and customer service mean a lot to us."
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Jorge Souto

August 22, 2024

5  out of  5
rating by Jorge Souto
"I’ve been a loyal State Farm client for a long time, and there really is no other insurance company like it. State Farm truly represents “peace of mind.” I’ve been working with Kelly Lux since 2018, and recently, I purchased a new car and handled the insurance with Tiffany. She was amazing—extremely helpful and professional. She’s definitely an asset to the Kelly Lux team. I wish you all continued success in the insurance industry. I’ll stop by sometime for a coffee and a chat with everyone. Keep up the great work!"
We responded:
"Jorge Thank you for the kind words... Tiffany is our sales manager and a ROCK STAR!!! Please stop by the office so we can meet you ! "
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Mueez Deen

August 6, 2024

5  out of  5
rating by Mueez Deen
"Lisa Batres was really responsive and got me all of my answers in a timely fashion! I highly recommend the Kelly Lux team for your insurance needs!"
We responded:
"Thank you for the great review, Mueez! I’m thrilled to hear that we were able to provide timely and responsive service for your insurance needs. Your recommendation means a lot to us, and we’re here to support you whenever you need assistance. Thanks again for choosing us!"
Profile photo of Kade BP Hutchinson

Kade BP Hutchinson

August 6, 2024

5  out of  5
rating by Kade BP Hutchinson
"Kelcey has provided some of the finest customer service I've experienced in a long time. Even though I'm upset that I'm yet another person that State Farm has dropped in CA, Kelcey's service leading up to a through this difficult time was fantastic!"
We responded:
"Thank you, Kade, for your thoughtful feedback! I’m glad to hear that Kelcey provided you with exceptional customer service during this challenging time. While I understand your frustration with the situation, I’m pleased that Kelcey’s support made a positive impact. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help however we can."
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Tony Appleby

July 19, 2024

5  out of  5
rating by Tony Appleby
"Kelly Lux and her team are extraordinary! In my many decades of dealing with insurance vendors, never have I come across such a delightful group of folks. They are all ultra-responsive, super helpful, and bend over backward to be of assistance. I've been with them for several years now, every interaction has been a delight. I cannot recommend them enough."
We responded:
"Thank you for your kind words ! We love customers like you ..... "
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Ian

July 12, 2024

5  out of  5
rating by Ian
"I had a wonderful experience working with Kelsey and Tiffany with Kelly Lux. I was dealing with an insurance issue that I needed some counsel on. Kelsey was very professional and always got back to me in a timely manner. When I had a question she helped me to find the right information or person and was great to work with. Tiffany helped me work through aspects of the policy that I did not understand and got me the documentation I needed quickly. She was awesome. Both were wonderful to deal with. Thank you!"
We responded:
"Ian you are the BEST! Our team is blessed to have Tiffany & Kelcey on it! Thank you for the kind words. "
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Katherine Cameron

June 13, 2024

5  out of  5
rating by Katherine Cameron
"Tiffany on Bayfarm Island branch of State Farm provided clear, helpful Information during our annual review of our insurance , and in a personable, friendly way. She went the extra mile working out a roadside assistance plan for our upcoming trip and provided valuable context regarding the insurance industry in relation to rate increases. Throughout , she showed sensitivity to customer needs and a LOT of integrity."
We responded:
"Thank you so much, Katherine, for sharing your positive experience with Tiffany! We're thrilled to hear that she provided clear and helpful information during your annual insurance review, and did so in such a personable and friendly manner. Going the extra mile to arrange a roadside assistance plan for your upcoming trip shows her dedication to ensuring your peace of mind. Tiffany's valuable insights into the insurance industry and rate increases, coupled with her sensitivity to your needs and commitment to integrity, are exactly the qualities we strive for in our team members."
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Beth Pao

June 10, 2024

5  out of  5
rating by Beth Pao
"Appreciate your annual free shredding events."
We responded:
"Beth, thank you for your kind words! We're delighted to hear that you appreciate our annual free shredding events. Providing value-added services like these is our way of giving back to our community and ensuring our customers feel supported. "
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Cynthia Blumgart

June 9, 2024

5  out of  5
rating by Cynthia Blumgart
"A great agency! They offer experienced, friendly insurance advice. They’re also community minded. Today they offered free shedding services to one and all. Give Kelly Lux and her staff five stars!"
We responded:
"So good to see you ! "
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Sherry Anderegg

June 8, 2024

5  out of  5
rating by Sherry Anderegg
"Thanks for the Shred day!"
We responded:
"Thank you for your feedback! We're delighted to hear that you had a positive experience. If there's anything else we can assist you with or if you have any suggestions for how we can further enhance our services, please feel free to reach out. We appreciate your support, Sherry! "
Profile photo of Jerry Chui

Jerry Chui

June 8, 2024

5  out of  5
rating by Jerry Chui
"Efficient, organized, easy assess👍👍"
We responded:
"Jerry, thank you for your review! We're thrilled to hear that you found our service efficient, organized, and easy to access. Providing a seamless experience for our customers is our priority."
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Antwaney Harris

May 23, 2024

5  out of  5
rating by Antwaney Harris
"Rio is a dedicated employee hes supper kind and very helpful. Hes the reason i chose to start my policy with statefarm."
We responded:
"Antwaney, thank you for your kind words! We're thrilled to hear about your positive experience with our team. We strive to provide excellent service to all our customers, and we're glad that our dedication and helpfulness influenced your decision to start your policy with State Farm. If you ever need anything in the future, don't hesitate to reach out. Welcome to the State Farm family!"
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ray jagoda

May 20, 2024

5  out of  5
rating by ray jagoda
"top notch service"
We responded:
"Ray, thank you! We look forward to serving you again in the future. Thank you for choosing us, and we're grateful for the opportunity to assist you with your needs."
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Elyse Gainor

April 24, 2024

5  out of  5
rating by Elyse Gainor
"They are very nice , professional, and very prompt to get back to you. I like the personal attention to all my needs."
We responded:
"Thank you so much for your kind words, Elyse! We're delighted to hear that you found our team to be nice, professional, and prompt in our responses. Providing personal attention to all our clients' needs is something we take great pride in, and it's fantastic to know that we've met your expectations."
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Lyna Faucett

March 12, 2024

3  out of  5
rating by Lyna Faucett
"I've been a client at K Lux's office for over 10 years with little interactions. I've always recommended her office when asked. Recently however, I've needed to upgrade my insurance per my financial adviser's recommendations. When I called, I found the reception to be detached, less-than-eager-to-help. It took several interactions to get what I needed. Now, several weeks later, I find that the transactions was "not completed" -which is not what I was told at the time. Very disappointing. I love supporting local Alameda businesses. But if I'm not a valued-customer, then I will look elsewhere."
We responded:
"I apologize for the negative experience you had with my team. I understand that the changes you made on your homeowner's policy had to go through underwriting, which unfortunately has been experiencing significant delays, resulting in changes taking up to 4 weeks. I completely empathize with your frustration, and I genuinely wish I had more control over the corporate State Farm to expedite the process. If you would be open to it, I would like to meet with you personally to ensure that everything was done to your satisfaction. Your feedback is valuable to us, and we want to make sure we address any concerns you may have. We truly appreciate your decision to support local businesses and would appreciate the opportunity to make things right. Please let me know if there is a convenient time for us to meet and discuss further. Thank you for bringing this to my attention, and I look forward to the opportunity to make things right."