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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tony Appleby

July 19, 2024

5  out of  5 rating by Tony Appleby
"Kelly Lux and her team are extraordinary! In my many decades of dealing with insurance vendors, never have I come across such a delightful group of folks. They are all ultra-responsive, super helpful, and bend over backward to be of assistance. I've been with them for several years now, every interaction has been a delight. I cannot recommend them enough."
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July 12, 2024

5  out of  5 rating by Ian
"I had a wonderful experience working with Kelsey and Tiffany with Kelly Lux. I was dealing with an insurance issue that I needed some counsel on. Kelsey was very professional and always got back to me in a timely manner. When I had a question she helped me to find the right information or person and was great to work with. Tiffany helped me work through aspects of the policy that I did not understand and got me the documentation I needed quickly. She was awesome. Both were wonderful to deal with. Thank you!"
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Katherine Cameron

June 13, 2024

5  out of  5 rating by Katherine Cameron
"Tiffany on Bayfarm Island branch of State Farm provided clear, helpful Information during our annual review of our insurance , and in a personable, friendly way. She went the extra mile working out a roadside assistance plan for our upcoming trip and provided valuable context regarding the insurance industry in relation to rate increases. Throughout , she showed sensitivity to customer needs and a LOT of integrity."
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Beth Pao

June 10, 2024

5  out of  5 rating by Beth Pao
"Appreciate your annual free shredding events."
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Cynthia Blumgart

June 9, 2024

5  out of  5 rating by Cynthia Blumgart
"A great agency! They offer experienced, friendly insurance advice. They’re also community minded. Today they offered free shedding services to one and all. Give Kelly Lux and her staff five stars!"
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Sherry Anderegg

June 8, 2024

5  out of  5 rating by Sherry Anderegg
"Thanks for the Shred day!"
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Jerry Chui

June 8, 2024

5  out of  5 rating by Jerry Chui
"Efficient, organized, easy assess👍👍"
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Antwaney Harris

May 23, 2024

5  out of  5 rating by Antwaney Harris
"Rio is a dedicated employee hes supper kind and very helpful. Hes the reason i chose to start my policy with statefarm."
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ray jagoda

May 20, 2024

5  out of  5 rating by ray jagoda
"top notch service"
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Elyse Gainor

April 24, 2024

5  out of  5 rating by Elyse Gainor
"They are very nice , professional, and very prompt to get back to you. I like the personal attention to all my needs."
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Lyna Faucett

March 12, 2024

3  out of  5 rating by Lyna Faucett
"I've been a client at K Lux's office for over 10 years with little interactions. I've always recommended her office when asked. Recently however, I've needed to upgrade my insurance per my financial adviser's recommendations. When I called, I found the reception to be detached, less-than-eager-to-help. It took several interactions to get what I needed. Now, several weeks later, I find that the transactions was "not completed" -which is not what I was told at the time. Very disappointing. I love supporting local Alameda businesses. But if I'm not a valued-customer, then I will look elsewhere."
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Race to Zero Waste

March 11, 2024

5  out of  5 rating by Race to Zero Waste
"Race to Zero Waste has been with the Kelly Lux State Farm office for over a decade, and we’ve given many referrals to them. We appreciate this customer service and speedy reply’s. Thank you for working with our small non-profit!"
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General Use

March 8, 2024

5  out of  5 rating by General Use
"Their entire team are BOMB!!"
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John Headley

February 27, 2024

5  out of  5 rating by John Headley
"I got my car stolen at the beginning of November, and just now finally closed out my claim. Dealing with the claims department was a nightmare, but Carolyn's support kept me sane throughout the whole ordeal. I never post reviews (always wondered who the review posters were), but I had to give a shout out to Carolyn for her diligence and persistence with my claim. She was my only lifeline, and it really made a difference for me. Thanks! John"
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Brooke Sussman

February 23, 2024

5  out of  5 rating by Brooke Sussman
"I just signed up for insurance with Rio from State Farm. He made it so easy and it was a smooth transition to switch insurance companies. When I went to sign the paperwork everyone in the office was really friendly and helpful."
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Tom Geary

February 19, 2024

5  out of  5 rating by Tom Geary
"This office is great! Kelcey, Laura and Carolyn recently saved the day for us, when our VW got some water damage through a crazy set of circumstances. Insurance isn’t top of mind for most of us, but when there’s an issue, you want a team that gives a damn about their customers and Kelly’s Krewe (it’s a NOLA phrase) is impossible to beat!"
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Hans Hunsaker

February 1, 2024

5  out of  5 rating by Hans Hunsaker
"Been a long time customer with Kelly back from when I lived in alameda and going forward since I’ve moved. Used the coverage multiple times and they really helped navigating the stressful processes in a very relieving way. They very simply added my most recent vehicle purchase for my wife and ensured I got the lowest price possible as there weren’t some loyalty discounts added when I called the main State Farm line and not Kelly (Kelly was closed at the time and place of vehicle purchase). Always had a great experience with Kelly and her team."
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donna meadows

January 22, 2024

1  out of  5 rating by donna meadows
"First off they forgot to send my insurance info into the DMV after they said they would take care of it. Next they managed to get the vin number and year of the car wrong so again the DMV sent me notices that my car was no longer registered. When I called they said they would work it out and get back to me, that was 6 days ago. This morning I tried calling and there is no one there and the mail box is full so I can not leave a message. I have just emailed them again. We shall see."
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Mary Ann Reese

January 18, 2024

5  out of  5 rating by Mary Ann Reese
"I've been using Kelly Lux for my car insurance for at least 7-8 years now and I am very satisfied with their customer service. Samantha is always informed as well as the other staff members. Thank you guys for being so helpful and patient with me 😊."
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Mark Baker

January 16, 2024

5  out of  5 rating by Mark Baker
"Sandrino Sejdija at Kelly's office made insuring our new car a breeze. One call and we were all taken care of. Couldn't have been easier."
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lisa Azevedo-King

December 27, 2023

5  out of  5 rating by lisa Azevedo-King
"Carolyn Owen has been amazing throughout this tough process! I’m very thankful for her! 🤗🤗"
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MattSteph Cole

December 14, 2023

5  out of  5 rating by MattSteph Cole
"Kelly and her team are 2nd to none!! Highly recommend!!"
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Nancy Moles

November 28, 2023

5  out of  5 rating by Nancy Moles
"Sandrino Sejdija was awesome!"
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Esther Pyon

November 24, 2023

5  out of  5 rating by Esther Pyon
"Carolyn has been working non-stop to find a plan that will work for my husband's and my unique situation. When she found out that we were a few days out from having our baby, she was so understanding and patient! We are still working on finding the best plan, but we really appreciate Carolyn and her support!"
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Tom Ball

November 17, 2023

5  out of  5 rating by Tom Ball
"Samantha was friendly, helpful, and knowledgeable. She handled my old car to new car insurance conversion very quickly, answered my questions without having to consult with anyone else. Very well done."