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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Daniel Villagrana

Daniel Villagrana

October 15, 2024

5  out of  5
rating by Daniel Villagrana
"Tiffany Palmer has been super helpful with any and all questions I have. She has responded in a quick manner yet very thorough as well!"
We responded:
"Thanks for your review Daniel! It's great to know Tiffany has been able to quickly help with all your questions and provide you with a five-star experience. She'll be excited to know you enjoyed her service!"
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David Hoff

October 15, 2024

5  out of  5
rating by David Hoff
"I have been working with Kelly Lux's office for a number of years. This time I had some questions about my homeowner's policy. Lisa Batres helped me with my questions. Some of my questions were complicated. Lisa checked with the home office, got answers and got back to me promptly. I was very pleased with the service received from Kelly Lux's office and Lisa did an excellent job helping me."
We responded:
"Thank you for such a wonderful review and recommendation. Jimmy is a valuable member of our team and I'm so happy to hear that he was able to assist you. We really appreciate your business!"
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Enrique Reyes

October 12, 2024

5  out of  5
rating by Enrique Reyes
"First time buying car insurance and I am very thankful to have had Tiffany as my agent. She made it a very easy and insightful experience, while also providing guidance on how to get my coverage ASAP. All and all, State Farm has one more customer thanks to her!!! Thanks again Tiffany!!!"
We responded:
"Thanks for leaving us a review, Enrique! Getting your first auto insurance policy can be quite daunting, so I'm glad Tiffany could give you a smooth experience and help you better understand the process. If you need further assistance, don't hesitate to reach out, we're here to help!"
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H.E

October 10, 2024

5  out of  5
rating by H.E
"Laura and Kelcey are always there to answer all of my questions in a kind and helpful manner."
We responded:
"That's great to hear! I'm sure Laura and Kelcey will be excited to know you've always enjoyed their service. Thanks for leaving us a review!"
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E Bermudez

October 10, 2024

5  out of  5
rating by E Bermudez
"Tami Rhead has been very helpful with my insurance needs. I would recommend Kelly Lux Insurance to family and friends."
We responded:
"Thank you so much for your review and recommendation! I'm pleased to hear that Tami has provided you great service. I'll pass your feedback along to her!"
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Kristian Lopez

October 10, 2024

5  out of  5
rating by Kristian Lopez
"Idk where to begin but this is the best insurance experience I have ever had coming from AAA / Allstate And also geico I’ve always requested changes in policies and Tiffany is always there to help and responds extremely fast I would highly recommend to anyone"
We responded:
"Hearing that your experience with our agency was the best you've had has made my day! I'm glad Tiffany has always been there for you to provide the quick help you deserve. Thank you so much for your kind words and recommendation, Kristian!"
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Aidin Sadighi

October 10, 2024

5  out of  5
rating by Aidin Sadighi
"Great customer service by Lisa Batres."
We responded:
"Thanks for leaving us a great review, Aidin! My team and I always strive to provide excellent customer service, so I'm pleased to hear that Lisa's service stood out to you. We appreciate your business!"
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Jude E.

October 7, 2024

5  out of  5
rating by Jude E.
"Tiffany is an excellent agent willing to go above and beyond for all of her customers. Kelly Lux is the best Insurance Agency I've been with."
We responded:
"Thank you so much for leaving this review! I'm honored that you consider our agency the best you've worked with. You're right about Tiffany, she's great and never fails to go the extra mile. Thanks again, we appreciate your business!"
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Michelle Reber

October 2, 2024

5  out of  5
rating by Michelle Reber
"The team is always super quick and helpful when I call or email asking for help! I want to say thank you to Kelcey for her professionalism and attentiveness! My family and I have been working with the Kelly Lux team for years and more to come."
We responded:
"There's no better compliment than hearing a great review about our staff. Thank you so much for your kind words and continued business, Michelle! I'll be sure to pass your thanks along to Kelcey."
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Kurstin Clute

October 2, 2024

5  out of  5
rating by Kurstin Clute
"today i spoke with Lisa and she was very helpful getting me set up. amazing service!"
We responded:
"It's great to hear that Lisa provided you with amazing service while setting up your new policy! She'll be excited to hear you enjoyed working with her. Thank you for your review, Kurstin!"
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Malia Vella

October 2, 2024

5  out of  5
rating by Malia Vella
"Kelcey is always quick to help and really thorough. We love working with her and the Kelly Lux team!"
We responded:
"I'm glad to hear you enjoy working with Kelcey! Her consistently excellent service makes her a great asset to our team. Thank you for reviewing our agency, Malia!"
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Felix Marquez

October 1, 2024

5  out of  5
rating by Felix Marquez
"Lisa was very helpful, courteous and professional with adding the second vehicle to our policy."
We responded:
"Thank you, Felix, for your kind words! I’m glad to hear that Lisa provided helpful, courteous, and professional service while adding your second vehicle to your policy. We strive to make the insurance process as smooth as possible, and it’s great to know she was able to assist you effectively. If you have any more questions or need further assistance, please don’t hesitate to reach out!"
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Nicholas Edwards Jr

September 30, 2024

5  out of  5
rating by Nicholas Edwards Jr
"Tiffany Palmer is truly amazing! No matter how many life insurance questions I have, she always takes the time to answer them thoroughly. Her knowledge and patience have made my experience with State Farm exceptional. Through brief interactions she’s taught me that failing to plan is planning to fail, and with her guidance, I feel well-prepared. Thank you, Tiffany, for being so helpful and dependable!"
We responded:
"Thanks for your review, Nicholas! You're absolutely right about Tiffany, she's excellent and always wants the best for all her clients. I'm glad to hear you're prepared for whatever the future may bring!"
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ashley kham

September 30, 2024

5  out of  5
rating by ashley kham
"Kelecy Edwards was so helpful and answered all my questions I had. She was very nice and so patient as my daughter was not having it. I highly recommend going to Kelecy Edwards for any questions you may have."
We responded:
"Ashley, thank you so much for sharing your experience with Kelcey! She's a valuable member of our team and I'm thrilled that you enjoyed her service. Thank you for recommending our agency!"
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Stacey Quesada

September 25, 2024

5  out of  5
rating by Stacey Quesada
"Everyone at this office is very helpful! I had a claim and it was handled quickly and without a lot of red tape. Would recommend State Farm and this office specifically."
We responded:
"Thank you for your positive Google review! We greatly appreciate your kind words and are thrilled to hear that your claim was handled properly. It is our utmost priority to ensure that our customers' needs are met and that we provide the best service possible. If you have any further questions or require assistance in the future, please don't hesitate to reach out. Thank you again for your support!"
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ibrahim warsame

September 18, 2024

5  out of  5
rating by ibrahim warsame
"Amazing service thanks so much for the help keep up the amazing work Tiffany"
We responded:
"Thank you for your kind words! We're delighted to hear that Tiffany provided you with amazing service. We'll be sure to pass along your appreciation to her. Your support means a lot, and we look forward to continuing to provide you with excellent service, Ibrahim."
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Paul Johnson

September 11, 2024

5  out of  5
rating by Paul Johnson
"I have worked with Kelly and her team for years. We found her before we were married and my wife lived in Alameda, and we are so happy we did! We have our house, cars, umbrella policy and our cabin all insured through State Farm. Whenever I reach out for any help or question, I get quick responses(phone or email both). Recently I was had a note from my lender missing my cabin proof of insurance and had issues getting things uploaded properly. Laura, from Kelly's office, stepped in and went above and beyond to help me solve the issue quickly. She was fantastic and I can't think of working with any other insurer or office!"
We responded:
"Thank you Paul! We appreciate your business. "
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Jairo Jurado

September 9, 2024

5  out of  5
rating by Jairo Jurado
"It was nice working with Tiffany, she was quick, experience and specially honest with her answers."
We responded:
"I'm so happy you had a great experience with Tiffany, she'll be excited to know you enjoyed her service! We're always honest with our customers so they can make the most informed decisions possible. I'm glad you noticed that from Tiffany! Thank you so much for your review, Jairo!"
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Josiah Cachola

September 7, 2024

5  out of  5
rating by Josiah Cachola
"My colleague referred me to Kelly Lux’s team to work with while I was shopping for insurance. Worked out my car insurance quote with Tami Rhead and Tiffany Palmer and they were able to get my premium to where I want it. I also just transferred my motorcycle insurance to State Farm with the help of Lisa Batres. If you’re looking for pros who kind and also creative, definitely go through them. My experience has been top notch!"
We responded:
"There's no better compliment than hearing a great review about our staff. Thank you for putting your trust in our agency, Josiah! We’re thrilled to hear that Tami, Tiffany, and Lisa, provided you with top-notch service and helped you find the right coverage for both your car and motorcycle insurance. It’s great to know that their kindness and creativity made a positive impact on your insurance experience. We appreciate your recommendation! "
Profile photo of Charles Lazatin

Charles Lazatin

September 6, 2024

5  out of  5
rating by Charles Lazatin
"Tami and her team have been absolutely helpful in navigating my policies. Any Changes to home or auto, shes been there to help. I have recommended her to friends and family and they were grateful to work with Tami and her team."
We responded:
"Charles, thank you so much for your kind words! We’re thrilled to hear that Tami and her team have been so helpful in managing your home and auto policies. It’s wonderful to know that their support has been valuable to you and that you’ve recommended them to your friends and family. We truly appreciate your trust and referrals."
Profile photo of Isabel DeLaTorre

Isabel DeLaTorre

September 6, 2024

5  out of  5
rating by Isabel DeLaTorre
"Absolutely exceptional service from Lisa Batres! Her professionalism, expertise, communication, and commitment was outstanding. She took the time to thoroughly explain all my options, ensuring I understood the details and implications of each policy. With Lisa, I felt valued and understood, which made the whole process not only easy but also enjoyable. I wholeheartedly recommend Lisa Batres to anyone seeking top-notch insurance service."
We responded:
"Thank you so much for your glowing review! We’re delighted to hear that Lisa provided exceptional service, showcasing her professionalism, expertise, and commitment. It’s wonderful to know that her thorough explanations and attentive approach made the process both easy and enjoyable for you. Isabel, thanks again! "
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Abraham Halaw

September 5, 2024

5  out of  5
rating by Abraham Halaw
"Kelly team was very professional, especially agent Tiffany who was very caring during the time of service 10* over 5 *"
We responded:
"Thank you so much, Abraham, for your kind words! I’m thrilled to hear that you had such a positive experience with my team, especially with Tiffany. Her dedication and caring approach are exactly what we strive for, and I’m delighted to know she made a great impression. Your 10-star rating truly means a lot to us!"
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Franklin Ow

September 3, 2024

5  out of  5
rating by Franklin Ow
"Best insurance agent in alameda. Great customer service."
We responded:
"Thank you so much for the 5-stars ratings!"
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Alejandro Bautista

August 30, 2024

5  out of  5
rating by Alejandro Bautista
"Tiffany Palmer was really helpful with my automotive insurance needs. Quickly answered my questions and provided an excellent service. Thank you!"
We responded:
"There's no better compliment than hearing a great review about our staff. It's great to hear that Tiffany was able to provide the help you needed for your auto insurance. Thank you for putting your trust in our agency, Alejandro!"
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Scott Peterson

August 27, 2024

5  out of  5
rating by Scott Peterson
"Quick, friendly service by Lisa Batres"
We responded:
"Thank you ! "