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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Bj_Wrecks 23

May 25, 2023

5  out of  5 rating by Bj_Wrecks 23
"Excellent service, Tiffany paid attention to all my questions and answered me very kindly."

Olivia Dang

May 24, 2023

5  out of  5 rating by Olivia Dang
"I've been with State Farm since I was a teen and will never go anywhere else. They are definitely the best. Kelcey is very responsive and has helped me numerous times from address changes to adding drivers and everything in between. I can't recommend State Farm enough and have sent referrals their way. When life has the "what if" moments, I have and know I will always be well taken care of."

Mackenzie Smith

May 22, 2023

5  out of  5 rating by Mackenzie Smith
"Sam Hutnick was incredibly knowledgeable and walked me through every step of the insurance process. She even went above and beyond to research registration and parking information for me in San Francisco."

Christopher Chang

May 22, 2023

5  out of  5 rating by Christopher Chang
"Great resource. It’s great to see a firm that is of our community, engaged and working with our community."

cliff w

May 22, 2023

5  out of  5 rating by cliff w
"Best customer service! Been w Kelly's team for almost 40 yrs! How loyal & satisfied can a client be?! They've gone over & above in taken care of all claims start-to-finish! Shoutout to all past & present staff that has helped throughout the years (Laura, Kerri, Kelcey, Lester, Amber, Bridgett, Tiffany, Melodie). Thanks Kelly & team for all you've done!"

Franchesca Shand

May 21, 2023

5  out of  5 rating by Franchesca Shand
"Not for insurance services. My rating is for them sponsoring free shredding today. I pulled up next to the shredding truck, everyone was so nice! They even offered to take my load from the trunk of my car. Great opportunity they provided for the community. When I am in the market for car insurance they will be the first I go to for a quote!"

Melody Choy

May 20, 2023

5  out of  5 rating by Melody Choy
"Great service to community! Personnel efficient and courteous 😃"

James Otten

May 20, 2023

5  out of  5 rating by James Otten
"Nice and friendly staff. A wonderful service to provide for the community."
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C Grace

May 20, 2023

5  out of  5 rating by C Grace
"The Kelly Lux State Farm's Annual Shredding Event is my favorite time every year to let go of all my archived documents! I love it!!! Drive up, visit with the team, they take your boxes, bags while you watch your documents shred, and enjoy the light feeling of letting go responsibly of your sensitive documents. I love interacting with the staff for all my insurance needs throughout the years as a customer and at this free event as a way to put faces with the names! Thank you to Kelly Lux and your team for hosting this event! Love you all and see you next year!"
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Patrick Chu

May 20, 2023

5  out of  5 rating by Patrick Chu
"I have been with Kelly State Farm for 25 years— home, auto, covering me and daughter. They have been always helpful attentive, going the extra mile!! More than five stars!!!"

Steve Gee

May 20, 2023

5  out of  5 rating by Steve Gee
"Thanks Kelly and team for hosting your annual shredding event. Your team was super ice and efficient!"

Annie Chan

May 20, 2023

5  out of  5 rating by Annie Chan
"Thanks for sponsoring the annual shredding event!"

Bing Cherie

April 28, 2023

5  out of  5 rating by Bing Cherie
"I recently had the pleasure of working with Hunter and I couldn’t be happier with the experience. As a home buyer, I was nervous about finding the right insurance coverage for my new house. But Hunter put me at ease from the very beginning. He took the time to get to know me and my needs, and provided me with a range of options that fit my budget. Hunter’s explain everything to me in a clear and concise manner. I never felt rushed or pressured, and Hunter always made sure that I understood everything before moving forward. Eight months after purchasing home insurance, I decided to purchase my auto insurance from Kelly Lux as well. Once again, Hunter was there to guide me through the process. He made everything so easy and stress-free. Throughout my interactions with Hunter, I was struck by his kindness and genuine care for his clients. He went above and beyond to ensure that I was satisfied with my insurance coverage and I am so grateful for his help. Hunter is truly an asset to Kelly Lux and I would highly recommend him to anyone in need of insurance services."

Brenda Houston

April 25, 2023

5  out of  5 rating by Brenda Houston
"This review is for Hunter Hennigh from Roland Reynolds, your professionalism was 5-Star, thanks for your help and service!"

Will Bao

April 25, 2023

5  out of  5 rating by Will Bao
"Kelly Lux has been fantastic. She did a great presentation on the insurance side of the multifamily rental business pertaining to the Bay Area. Her team is also great too. I've been working with Hunter Hennigh who has made switching over my insurance incredibly simple. I went from a simple question about State Farm's coverage vs my current home to switching over everything from my auto, home, and umbrella coverage. Hunter made this process easy by going over all the details via several in-depth calls. Then he was able to follow up with all the necessary info in detailed emails so it's easy to digest async. I'll be recommending this agency to all my family and friends."

Joe Nomad

April 8, 2023

5  out of  5 rating by Joe Nomad
"I want to express the exceptional service my family received from Tiffany Palmer @ Kelly Lux, State Farm Ins. We presented her with a tight deadline. Ms. Palmer met our request as well as giving us a much better price. She provided knowledgeable, accurate information and was always professional and courteous. As a result of Ms Palmer's work ethic and professionalism State Farm has gained our family as a new client."

Melissa Gruenhagen-Pelkey

April 7, 2023

5  out of  5 rating by Melissa Gruenhagen-Pelkey
"We have love having State Farm through Kelly Lux and especially our agent Kelcey Edwards. She's stellar and her response time is always lightning fast."

Rob Maddox

April 7, 2023

5  out of  5 rating by Rob Maddox
"Outstanding service and a first class experience!"

Susan Schiller

April 7, 2023

5  out of  5 rating by Susan Schiller
"Tiffany provides professional and friendly service. She rapidly responded to my need for home-owner insurance resulting from a notification that my current provider will no longer provide fire coverage. She recommended a package with better coverage for a competitive price and if I wish to move my auto coverage to State Farm I will save even more. This is extremely good news. Thank you, Tiffany, for the excellent experience"

nancy manos

April 7, 2023

5  out of  5 rating by nancy manos
"Wonderful service with this State Farm office , and very helpful representative Lisa Solis. Professional and caring, with all the Information needed. Lisa made our insurance switch with efficiency and consideration. Nancy Manos East Side Alameda."

Jackie Nielsen

April 7, 2023

5  out of  5 rating by Jackie Nielsen
"TIFFANY PALMER has been our Agent for quite a few years. I am very satisfied with State Farm and EXTREMELY happy with Tiffany. Whenever I have a question or need something...she takes care of it IMMEDIATELY. She makes you feel really important."

Kathy Aguilera

April 7, 2023

5  out of  5 rating by Kathy Aguilera
"I normally do not leave reviews but I received such great customer service I just need to share. I personally work in customer service so I appreciate when I experience exceptional service. I spoke with Tiffany and right from the beginning she was patient and just listened to my needs and provided multiple options for me yo consider. Tiffany is very knowledgeable and I can tell she cares about the work she does and the people she serves."

Huong Phu

April 7, 2023

5  out of  5 rating by Huong Phu
"I've been with State Farm with Kelly Lux's office for several years now. They've always been great. Recently. I added my husband and several other policies and Kelcey Edward's has been super helpful. She assisted with questions and has been responsive."

Rob G

March 29, 2023

5  out of  5 rating by Rob G
"I recently purchased a new auto insurance policy and the level of service I received from Tiffany Palmer was outstanding. From the moment I contacted her for a quote, she was helpful, knowledgeable, and responsive. Tiffany took the time to understand my specific insurance needs and provided me with multiple options that were tailored to my budget and driving habits. Tiffany was patient and thorough in explaining each option, making sure that I had all the information I needed to make an informed decision. What impressed me the most was how easy and efficient the process was. The entire experience was stress-free and I felt confident I had chosen the right provider for my auto insurance needs. Overall, I would highly recommend Tiffany and State Farm to anyone in need of a new policy; her exceptional service and attention to detail truly set them her apart from agents at other companies."

Kelvin Lau

March 24, 2023

5  out of  5 rating by Kelvin Lau
"I've been a client of Kelly Lux for over 20 years. She has been a reliable insurance expert with diligent staff. I had the pleasure to interact with Ms. Lauren Luman at her office today. Lauren was patient in answering my various auto insurance premium inquiries with professionalism and kindness. She represented Kelly Lux and State Farm well."