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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Donna Batres

April 18, 2025

5  out of  5
rating by Donna Batres
"I had to cancel a policy and I didn’t really know who to call or what to do so I called Lisa Batres and she let me know exactly who I needed to talk to. She has also helped me out in emergencies I have had in the past making the process easy and pleasant. I appreciate site all her help."
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Daniel Everett

April 18, 2025

5  out of  5
rating by Daniel Everett
"Jude and Tiffany were a huge help getting our family set up with life insurance! Their clear explanations and personalized attention made the whole process smooth and stress-free. Highly recommend their excellent service!"
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Gurveer Bains

April 17, 2025

5  out of  5
rating by Gurveer Bains
"The Kelly Lux Team at State Farm is an amazing group. Any questions or support I need they are always there to help. I’ve had a recent experience with Tiffany Palmer and she is extremely knowledgeable, professional and personable. I feel like I’m speaking with a life long friend everytime we have a conversation. I highly recommend this team and especially Tiffany Palmer if you need any life insurance services."
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Michelle Lam

April 17, 2025

5  out of  5
rating by Michelle Lam
"I called State Farm to inquire about a homeowners policy for my new home purchase, unfortunately State Farm is not writing any fire policies in CA but the girl that answered the phone named Lisa answered all of my questions and was really nice! As soon as they can write homeowners I’m switching to State Farm!"
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Amy Jacobs

April 17, 2025

5  out of  5
rating by Amy Jacobs
"The agents are always polite and informative!"
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Steven Mack

April 16, 2025

5  out of  5
rating by Steven Mack
"Tiffany Palmer is a fantastic Insurance Specialist! I really appreciate her experience and expertise, and her willingness to go the extra mile for me. I very much enjoy working with Kelly Lux' State Farm office!"
We responded:
"Thank you so much for the five-star review, Steven! We're thrilled to hear that you had a great experience with us. We're always here to help with your insurance needs—don't hesitate to reach out anytime! "
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Kyle Russell

April 16, 2025

5  out of  5
rating by Kyle Russell
"Tiffany was super helpful and exemplified fantastic customer service!"
We responded:
"Your support means the world to us, Kyle! Thank you for the five-star review and for being part of our insurance family. We’re here whenever you need us. "
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Sanaz Shahideh

April 15, 2025

5  out of  5
rating by Sanaz Shahideh
"Really satisfied with the service. Tiffany Palmer is quick to respond and takes care of the task fast."
We responded:
"Thanks for the kind words and the five stars, Sanaz! We love helping great clients like you find the right insurance solutions."
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Leland Jung

April 15, 2025

5  out of  5
rating by Leland Jung
"Carolyn was prompt and very helpful in her attention to my needs today. Thank you !"
We responded:
"We’re honored by your five-star review, Leland—thank you! Helping our clients feel secure and supported is always our top priority."
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T Leong

April 15, 2025

5  out of  5
rating by T Leong
"I was experiencing issues with the State Farm website after their computer maintenance. First, it wouldn't allow me access to the payment section. Then when it did allow me access it wouldn't accept the payment. I called the Kelly Lux office and spoke with Jude Everett. She is awesome! Although she herself was experiencing computer issues she did manage to help me pay the premiums later in the day and sent me email to confirm. She also helped me to link all my policies together so I can see them online. Her customer service was excellent! Appreciated her help!"
We responded:
"Wow, thank you for the awesome feedback! We’re so happy you’re satisfied with your experience. Don’t hesitate to reach out if you need anything at all!"
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Ronald Ojakian

April 15, 2025

5  out of  5
rating by Ronald Ojakian
"Full realization of insurance needs for essential services such as auto and personal articles. Essential coverage of portfolio of investment properties."
We responded:
"Thank you for the fantastic review, Ronald! Providing reliable and friendly service is what we aim for every day, and it’s great to know we’re hitting the mark."
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Madlen Saddik

April 15, 2025

5  out of  5
rating by Madlen Saddik
"Excellent customer service with Kelsey Edwstds; she takes care of requests promptly and efficiently Thank you so much for everything you do"
We responded:
"Thanks for the glowing review, Madlen! We're grateful for your trust in us and proud to be your insurance partner. Let us know if there's ever anything more we can do for you."
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Erin Traylor

April 14, 2025

5  out of  5
rating by Erin Traylor
"This entire team is truly the best around. Kelcey has helped me maneuver through the sometimes difficult to understand world of Worker's Comp many times. She is truly the best. Everyone here is extremely knowledgable in every aspect of business insurance. I would highly recommend them!"
We responded:
"Wow, thank you for the awesome feedback, Erin! We’re so happy you’re satisfied with your experience. Don’t hesitate to reach out if you need anything at all!"
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Merry Berger

April 12, 2025

5  out of  5
rating by Merry Berger
"Tiffany gave me outstanding customer service! She was efficient, knowledgeable, very pleasant, and fast in finding my car insurance policy. I would give her the highest possible recommendation and look forward to dealing with her in the future"
We responded:
"Your support means the world to us, Merry! Thank you for the five-star review and for being part of our insurance family. We’re here whenever you need us."
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Li Zhang

April 10, 2025

5  out of  5
rating by Li Zhang
"Kelcey is very professional and helpful with our questions and finding a solution!"
We responded:
"Thanks for the five stars, Li! We're so glad we could meet your expectations."
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Monique Whigham

April 10, 2025

5  out of  5
rating by Monique Whigham
"Thank you so much, Kelcey, for answering all of my questions when I called the other day. You were super helpful and made me comfortable. I felt so much better after you answered all of my questions."
We responded:
"We're happy you’re satisfied with our service, Monique. Thanks for the great review!"
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Tara

April 10, 2025

5  out of  5
rating by Tara
"We have been with Kelly Lux for the past few years and they have been very professional in handling all our insurance needs. I have specifically been working with Laura and she is very responsive and thorough. I would highly recommend this agency for the ease of communication, prompt response and professionalism."
We responded:
"Thank you so much for the 5-star review, and your years of loyalty, Tara! We're thrilled you've had a great experience and appreciate your support. We're always here if you need anything!"
Profile photo of Michael PERATA

Michael PERATA

April 5, 2025

5  out of  5
rating by Michael PERATA
"Great interaction with Lisa Batres. Needed a quick change. She answered my questions and proposed an option that worked great. Very positive experience."
We responded:
"Thank you for your wonderful review, Michael! We’re so glad you enjoyed your experience with us. We strive to make every customer feel valued, and we can’t wait to see you again soon!"
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christina anaya

April 4, 2025

5  out of  5
rating by christina anaya
"Kelcey helped us out once again. She is awesome!"
We responded:
"Christina, we’re grateful for your positive feedback and five-star review! It’s a pleasure to know you had a great experience with us. We’re always here for any future needs and look forward to working with you again!"
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Ethan Levitt

April 3, 2025

5  out of  5
rating by Ethan Levitt
"These folks are the best! Just worked with Lisa Batres to update my auto policy, we got it all done over email quickly and painlessly. Definitely recommend."
We responded:
"We appreciate your kind words and five-star rating, Ethan! Your satisfaction is our top priority, and we’re glad to hear we hit the mark. We look forward to serving you again soon!"
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Hal VanderLaan

March 27, 2025

5  out of  5
rating by Hal VanderLaan
"Very competent and affable."
We responded:
"Thank you for the positive comments and great rating, Hal! My team and I strive to provide excellent customer service, so I am pleased to hear that you had such a great experience with our agency."
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Jo Lawson

March 27, 2025

5  out of  5
rating by Jo Lawson
"Everyone at Kelly Lux State Farm is so lovely and such PROS! We showed up early with a ton of questions and they accommodated us with such helpful kindness and direction. I love this team of bad ass women!"
We responded:
"Thank you for the 5 stars, Jo! We’re thrilled you had a great experience with our team. We appreciate your trust in us!"
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Chase Wilson

March 21, 2025

5  out of  5
rating by Chase Wilson
"I definitely recommend Tiffany Palmer. Very professional polite understanding and on point with no run around. Kelly lux has an amazing team and Tiffany is a Rockstar. Thank you for your help"
We responded:
"We’re so grateful for your five-star review, Chase! Your satisfaction is our top priority. Thanks for choosing our agency."
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Renee Willoughby

March 20, 2025

5  out of  5
rating by Renee Willoughby
"Kelsey was great at answering any questions I had and also appreciate how responsive she was."
We responded:
"Thank you so much, Renee, for the great review! We appreciate your business. "
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Kenneth Assenzio

March 19, 2025

5  out of  5
rating by Kenneth Assenzio
"Kaity was very knowledgeable and was patient with me and my needs.i would like to do all my business with Kaity Sommers. Thanks Kaity Ken Assenzio"
We responded:
"Thanks for the five stars, Ken! Your feedback means a lot to us. We look forward to working with you again"